A LITTLE HELP IN THE REEF
Let’s find your fish.
Answers for creating, keeping and playing with your aquarium companions.
Where is my submitted fish?
Open the status link shown after submission. If you signed in before sending your drawing, look in My Fish too. Your saved drawing stays in your collection when its swim ends.
How long does review take?
Your status page shows the latest review result. Reviews can take longer when the aquarium is busy or a drawing needs another look. There is no guaranteed waiting time. Keep your status link so you can check again.
Why is my fish waiting?
An approved fish may wait for room in the aquarium. Waiting does not mean the drawing was lost. Check its status page for queue updates, then open Aquarium when it starts swimming.
What happens when its swim ends?
A temporary swimmer rests after its visit. Account creations stay saved in My Fish. The card shows whether you can bring it back and the current AP price before you choose.
How is a permanent pet different?
A permanent pet is your chosen companion. It visits when you are connected to the aquarium and can rest between visits. Its ownership stays with your account. Open My Pet in My Fish to see its current state and available care.
What are Aquarium Points?
Aquarium Points, or AP, are your website balance for aquarium actions. Each action shows its price. Your linked Twitch Extension uses the same AP balance. Twitch Channel Points and Bits belong to Twitch and are separate.
Why does an action appear later in the stream?
Livestream video arrives a little after the aquarium draws it. Wait for your fish’s reaction. The website checks your action automatically, even if the connection takes a moment.
Can I save a fish I created as a guest?
You can draw as a guest. Sign in before submission to keep the fish in your account collection. A fish already submitted as a guest is not automatically added when you sign in later. Keep its status link to find that submission.
What if playback does not start?
Choose Twitch or YouTube on Aquarium, then tap the player’s Play button. Playback starts muted; turn on sound inside the player. Try Reload player or Open stream if it still cannot play. Minimize pauses the player; Restore brings it back.
Still stuck? Email support@communityaquarium.com with your status link and what happened. Keep passwords and verification codes private.
